I’m new to massage (or new to your practice), what do I need to know? 

Welcome! I am thrilled to have the opportunity to work with you. See my New Client Guide for what to expect when you book a session with me. For a deeper look at my values and commitments as a practitioner, see my Code of Conduct.

Where is your office located? 

My home office is located in Sunset Valley, South Austin. The exact address will be provided in a confirmation email upon booking.

Do you do outcall massage? 

Yes! I am available for sessions outside of my home office, depending on the exact location. To schedule an outcall session, select from the “Mobile Services” menu when booking. For more details, including spatial requirements and potential travel fees, see Outcall Policies. 

What are your cancellation/booking policies? 

Cancellations must be made at least 24 hours prior to the scheduled appointment time. You will be charged 100% of the service cost if you fail to do so. This policy aims to protect me from the financial losses associated with last minute changes and ensures that the reserved time slots are utilized effectively.

For a complete list of my booking policies, see Booking & Cancellation Policies.

When should I arrive for my appointment?

You are advised to arrive 15 minutes early for your first appointment and 5-10 minutes early for subsequent bookings. I kindly request for you to contact me and provide an estimated time of arrival if it is expected to be outside of this timeframe. Arriving early/on time allows us to discuss the session plan and still enjoy the full massage session time.

Do you offer incentives for referrals? 

I sure do! You and the person you refer will both benefit from spreading the word about my practice. The newly referred client will receive $10 off their first service when they mention your name at booking, and you will receive $10 off the next service you book after their session is complete. I’ll automatically apply your discount. 

What other discounts do you offer? 

While I don't have a standard list of ongoing discounts, I might have active promotions or special offers running! These can change, so the best way to find out what's currently available is to reach out and ask. 

If you've seen any promotional materials at a business, but didn’t book an appointment through a specialized promotion link, simply mention it during your intake. I'll be sure to apply any applicable discount before we complete your appointment.

How long do cupping marks last? 

It is common for cupping to leave temporary circular marks, discoloration, or 'hickey-like' bruising on the skin where the cups were applied. These marks are a normal part of the process, typically indicate increased blood flow to the area, and usually fade within a few days to two weeks, though in rare cases, they may last longer. For more information on cupping, see Cupping Therapy Information & Policies. 

What payment methods do you accept? Do you take insurance? 

I accept cash, credit/debit cards, and gift certificates for my services. I do not directly accept insurance payments, but I can provide you with a receipt and necessary documentation to submit to your insurance provider for reimbursement. See Payment Policies for additional information. 

Do you sell your topical products? 

Absolutely! My specifically formulated Rebound Body Butter and Soothing Spice Salve are available in full sizes. Check out the Products page for details.

Can I purchase gift certificates? 

Yes! Gift certificates are available online or in-person (click here to purchase). For more information, see Gift Certificate Information & Policies.